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MS Teams Direct Routing Features

MS Teams Direct Routing Overview

MS (Microsoft) Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams.

Improved Security

Benefit from Plustel's industry leading voice network - Encryption over the internet in addition to improved voice resilience

Call Termination

01, 02, 03 and 08* termination with no number translation. *Natively terminates on the endpoint but termination charges still apply for 08 numbers

Business Continuity

Never miss a call again - Tailored business continuity with network and number level resilience to keep your business working

MS Azure Support

Dedicated Interconnect to MS Teams in MS Azure - Ensuring higher service speeds and security

Benefits of Plustel's Direct Routing for MS Teams

Voice Access for MS Teams

Direct Routing links the PSTN to Teams through Session Border Controllers (SBCs) and our own SIP Trunk platform

Cloud-based Solution

Microsoft Teams is cost effective, flexible and is easier to maintain than traditional on-site PBX hardware

Trusted Provider

Operational and voice network excellence from one of the UK’s leading SIP trunking providers

Reduced Telephony Bills

Cheaper than Microsoft Calling Plans and you can maximise existing Microsoft 365 license fees

New to Direct Routing? Read our guide: What Is MS Teams Direct Routing?. For a business-focused overview, see MS Teams calling for business.

MS Teams Direct Routing FAQs

What is MS Teams Direct Routing?

Direct Routing is a flexible, cost-effective alternative to Microsoft Calling Plans that lets you make and receive external calls from Microsoft Teams.

How does Plustel connect Teams to the phone network?

Direct Routing links the PSTN to Teams through Session Border Controllers (SBCs) and Plustel's own SIP trunk platform.

Is it cheaper than Microsoft Calling Plans?

Yes. It is cheaper than Microsoft Calling Plans, and you can make the most of existing Microsoft 365 licences.

Which numbers can be terminated?

01, 02, 03 and 08 numbers are terminated with no number translation. 08 numbers terminate natively on the endpoint, but termination charges still apply.

What about security and business continuity?

Calls are encrypted over the internet, with network and number level resilience for business continuity, and a dedicated interconnect to Microsoft Teams in Azure.

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